“The more I use and get to know the Odyssey products the more I can see how helpful they are for Aspley Hornets Football Club. Odyssey have impressed me by the way they are continually evolving to improve their service and product.
“The Trace product has been received positively by both members and staff and has helped to complement our business strategy. We are the second club in QLD to use Trace and we are impressed by it, the ability to give our instant, real-time rewards is something our members are loving"
Craig Allen, General Manager at Aspley Hornets
"It's a credit to Odyssey, their products and its people for the experience and knowledge they provide our club. From everyone at Chinchilla RSL Memorial Club, we would like to thank the entire team for their efforts as we look forward to strengthening our partnership now, and into the future."
Tony Minnis, Secretary Manager at Chinchilla RSL Memorial Club
"On behalf of Greenbank RSL Services Club it is with great pleasure that I take this opportunity to recognise and acknowledge the endeavours and contributions the entire team at Odyssey Gaming has consistently delivered across our venue.
Their dedication to customer service, reliability and a superior product offering has been paramount in why they have been our system and service provider of choice for so many years."
Timothy Wright, General Manager at Greenbank RSL
"I honestly could not speak any more highly of any one of the Odyssey team members, including those at the help desk, the technicians and those from IT. Their assistance and guidance is invaluable and every single time I speak to anyone, I am always greeted so warmly. Their willingness to go the extra mile to help solve any issues is an absolute credit to them."
Danielle Mardel, Gaming Manager at The Prince Alfred
"Odyssey Gaming have gone above and beyond for our venue many times to ensure we are happy. The team are extremely thorough and not only provide great on-site training, but continual on-going support. An impressive and professional service."
Nicholas Kalaf, Owner at Criterion Tavern
"We have been a loyal and satisfied Odyssey customer for many years. They have always been responsive to our changing business environment and have offered technical as well as strategic operational support. All the staff at Odyssey are always willing to assist and understand the daily operational pressures facing operators. I highly recommend Odyssey and am excited about their continuing development and innovation."
Clive and Mary-Anne Johnson, Owners at The Prince Alfred Hotel
"After speaking with some of the test venues and being impressed with the diverse uses of the Trace product, we decided to implement the system as part of our loyalty rewards program. The communication from Trace staff in the lead up to the install was excellent; we were able to have multiple conversations to gain a solid understanding of the product and discuss how the parameters would best suit our venue. The install was completed without any disruption to current metropolis functionality, nor did it in any way negatively affect the customers experience on the floor. The training was comprehensive and the ongoing support has been excellent. We are continuing to develop the way that we use Trace to offer ‘real time’ rewards to both carded and non-carded players."
Janelle Barraud, General Manager Bribie Island RSL
"Thanks to the SMS functionality within the Trace platform we can now market to our selected target markets with personalised messages at the click of a button, this has been a tool in assisting us to better communicate through direct marketing strategies. Plus the application is easy to use, easy to top up and a great price!”
Danni Blair, Operations Manager at Aspley Hornets
"Overall, I have found the Support team at Trace to be extremely prompt at responding to any issues, even out of hours. They have also implemented some changes which were suggested by our staff to make the program more user-friendly – this has been very appreciated."
Helen Smyth, Customer Relations Manager
ODYSSEY EDUCATION SEMINAR TESTIMONIALS
"We really enjoyed the session and learnt a lot about loyalty and the importance of customer relationships. The program provided very good group interaction with a good mix of skills, experiences and perspectives."
Doug Wakefield, CEO from Carina Leagues Club
"I found Odyssey’s Education Seminar to be very informative and relevant to our club. We enjoyed the speakers immensely and gave us some great insight into new ideas for our venue."
Mark Hennelly, General Manager from Brothers League Club Ipswich