HELP DESK 1300 765 437

Promotions & News

News Releases

Interest Stories




March 02, 2016

The Australasian Hospitality and Gaming Expo is coming up soon and with the massive success it had last year it promises to be an unmissable event today.


Management Of Payout Refusals

October 27, 2015

In the vast majority of cases, when players believe there has been a malfunction of an Electronic Gaming Machine (EGM) it is due to a misunderstanding of the game rules and can be explained to the patron by gaming staff when replaying the game in question and referring to the rules.
If venue staff believe there has been a genuine EGM malfunction or if the player is not satisfied after gaming staff have replayed the game and explained the rule, it may become necessary for the venue to use the OLGR “Form 30 Payout Refusal Report".


Metropolis - Latest Product Update

September 17, 2015

The latest major Metropolis update occurred in July, this update included the ability to interface Trace and Picture in Picture functionality. We also improved Titan 2, Member and Game functions, for a full list please click below.